acelPROTECT
Coverage against damage and unforeseen events
Protect your investment against day-to-day unforeseen events
What is acelPROTECT coverage?
acelPROTECT coverage is the best way to protect your device against financial expenses due to destruction or unforeseen damage to the device.
Either way, acelPROTECT coverage will be there to have your back.
It’s that simple.
PS: At the bottom of the page you will find an overview of all acelPROTECT coverages
Why hire acelPROTECT?
With acelPROTECT coverage, you’ll be protected against unforeseen damage and costly repairs to an Apple device (and that includes shipping costs for the device to be repaired, too).
acelPROTECT coverage is particularly recommended for:
- High-end devices (from €500)
- People who use their devices very frequently, or intensively
Thanks to acelPROTECT you can use your device without fear of it suffering any type of damage, either during use or transport.
Note: acelPROTECT cover you against a total of one claim or accident for the duration of the cover. If you do not have any accident reports during the 12 months of the coverage, you can request a free battery change.
acePROTECT cover covers the following costs...
Repair costs
Specialist fees
Spare parts
Shipping and collection costs
acelPROTECT coverage covers you in the following cases:
Bumps and falls
Defective batteries
Wear
Liquids and moisture*
Electronic defects
Fire or lightning strike
What does acelPROTECT not cover?
Robbery and theft
Replacement or repair in the event of a total loss*
Commercial devices
Frequently asked questions
acelPROTECT coverage is only available for some iPhone models.
During the purchase process you will have the opportunity to take out acelPROTECT coverage, as long as it is available for that specific model.
✅ Bumps and falls
✅ Liquids and moisture (except if the device has been completely submerged)
✅ Wear
✅ Defective batteries
✅ Fire or lightning strike
✅ Electronic defects
✅ Abuse
❌ Robbery and theft
❌ Replacement of the terminal in the event of a total loss
❌ Commercial devices
Remember that acelPROTECT cover covers you against a total of one claim or accident during the duration of the cover.
If you do not have any accident reports during the 12 months of the coverage, you can request a free battery change
The acelPROTECT coverage comes into effect as soon as your order is delivered, for a duration of one year.
You can cancel your acelPROTECT coverage at any time.
However, in no case will the user be entitled to a partial or total refund of the amount paid for contracting the same.
There are certain cases and situations in which insurance coverage is limited.
The following cases and situations are excluded from acelPROTECT coverage:
- In case of terrorism, civil wars, social unrest
- Natural or man-made disasters (e.g. earthquakes, storms, hail, floods, large fires, explosions, landslides and naval or railway accidents)
- Force majeure
- Intentionally Caused Damage
- Those events and/or risks of an extraordinary nature covered by the Consorcio de Compensación de Seguros in Spain
- Second (and successive) claim or accident within the covered period
Any of the following conditions is considered a total loss:
- Devices internally damaged by liquids (your iPhone has several warning lights inside that will turn red when in contact with liquids)
- Devices whose repair cost exceeds 40% of the value of the device at the time of purchase
